AI in Healthcare Revenue Cycle Is Delivering Real Results: 2026 Oliver Wyman Survey

AI in healthcare revenue cycle management has crossed a critical threshold: it is now delivering measurable, repeatable results at enterprise scale. Oliver Wyman’s 2026 Healthcare RCM Survey of more than 200 decision-makers—spanning independent hospitals, large health systems, academic medical centers, and medical groups—finds that 20–40% of organizations have deployed AI across a majority of their sites or departments. Ambient documentation, clinical documentation improvement, coding automation, and electronic prior authorization emerged as the top no-regret AI investments. Organizations report up to 46% reductions in coding time for complex cases. Between 70% and 90% of decision-makers plan to increase AI-related RCM spending over the next three years. A growing performance divide is emerging as larger systems scale faster, leaving smaller and community-based providers at financial risk.