9 Dental Leaders on How They’re Using AI in Their Practices Today
Dental leaders told Becker’s Dental Review that AI is already embedded in X-ray analysis, insurance verification, scheduling and back-office work, with diagnostics the most widely adopted use. LADD Dental Group uses Overjet AI for radiographic insights and automates eligibility checks. Large Practice Sales principal Chip Fichtner said virtually all IDSOs and DSOs have implemented diagnostic AI after two years of testing systems. QX Management CEO Greig Davis said generative AI forecasting for DSO operating models compresses analysis timelines from months to weeks. Others cited AI for claims denials, call-center support, chair utilization and implant planning. One consultant questioned AI reliability and data security, saying he does not see a successful transition until those questions are answered.
For DSO and group-practice operators, the comments map where AI is producing value now: diagnostic imaging support, revenue cycle tasks and front-office automation. Diagnostic AI appears close to standard among larger groups, so independent practices weighing an exit or affiliation should expect buyers to ask about it.
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How widely have DSOs adopted diagnostic AI?
Chip Fichtner of Large Practice Sales told Becker’s that virtually all IDSOs and DSOs have implemented diagnostic AI after testing multiple systems over the last two years.
What non-clinical tasks are dental groups using AI for?
Leaders cited insurance verification and eligibility, claims denials, appointment scheduling, phone, text and email responses, call-center support, chair utilization and supply cost analysis.
What concerns did dental leaders raise about AI?
Dental public health consultant Bob Russell questioned AI reliability, error-checking and data security, and Corey Anderson, DDS, said he is skeptical of AI handling patient contact.