Intermountain Wants AI to Handle 30% of Its 260K Monthly Patient Calls
How is Intermountain Health using AI to manage patient call volume? Its contact center fields about 260,000 calls a month across the 34-hospital system, 80% to 90% of…
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Patient access priorities for 2026: Tackling wait times, phones, no-shows and more
MGMA’s Stat survey identifies the top patient access challenges medical practices are prioritizing in 2026: reducing wait times, improving phone access, reducing no-shows, streamlining online scheduling, and optimizing…
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Commure Targets the 35–50% of Referrals That Never Convert
Between 35% and 50% of medical referrals never result in a completed specialist appointment, and those that do take 31 days on average — a gap Commure’s new…
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Healthcare Call Center Benchmarks 2026: Converting Cost Centers into Revenue Engines
Healthcare call centers are losing 14% of daily revenue to patient no-shows and missing up to 40% of calls during peak hours — performance gaps that compound across…
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Dental Intelligence Engagement Suite Integrates With Denticon to Automate DSO Patient Communication
Dental support organizations using the Denticon practice management system can now access Dental Intelligence’s full Engagement Suite through a native integration, eliminating manual data syncs between the two…
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The Healthcare Call Center Metrics That Predict Revenue: 2026 Benchmarks
Healthcare practices running below a 55% new patient conversion rate lose $270,000–$500,000 annually in preventable revenue, according to Patient Prism’s analysis of 12.5 million patient interactions across dental,…
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Medical Practice Phones: 45% of Call Time Goes to Insurance Auth — Data and Fix
Medical practice phone lines consume disproportionate staff time across five identifiable categories. A March 2026 MGMA Stat poll of 294 practice leaders found eligibility and prior authorization as…
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Providers and Patients Still See Patient Access Very Differently, Survey Finds
Experian Health’s 2026 State of Patient Access report — drawn from surveys of more than 1,000 patients and 200 healthcare decision-makers — reveals a persistent gap between how…
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91% of Health Systems Use AI, But 72% of Patients Still Struggle to Access Care
A Wakefield Research survey of 200 healthcare IT executives and 800 patients — commissioned by Hyro and Pixel Health — found that 91% of health systems now use…
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How AI Scribes Became Healthcare’s Biggest AI Use Case
In Part 2 of the series, Dr. Robert Wachter and J. Carlisle Larsen examine why AI-powered medical scribes achieved broader adoption faster than any other clinical AI application….